Small Business Snafus: How to Deal With Angry Customers

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02 Jan

Small Business Snafus: How to Deal With Angry Customers

“The customer is always right, even when they aren’t.” It’s a mantra most businesses live by, and one that’s (probably) been around since people paid for their goods and services with clam shells and mastodon tusks. But there’s another saying, too: “You can’t please ‘em all.” Anxious, annoyed and even downright angry customers are a fact of life, and it’s your job to (hopefully) diffuse...

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29 Jan

What You Need to Know About Small Business Public Relations

You own a small business, and you know you need to spread the word about it. That's a no-brainer. But what you might not know is that public relations (PR) differs from advertising in many ways. PR can provide your small business with a leg to stand on, independent from paid advertising. Here’s what you need to know. PR vs. Advertising Small business public relations...